Accounts Receivable Collection Policy Template

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Accounts Receivable Collection Policy Template
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Table of Contents


Accounts Receivable Collection Policy Template is an essential document for any organization looking to improve its accounts receivable management. This policy outlines the procedures and guidelines that should be followed when collecting outstanding amounts from customers.

An effective accounts receivable collection policy ensures that the organization maintains a healthy cash flow by minimizing the number of overdue accounts and reducing bad debt. It provides a framework for handling late payments, setting credit terms, and establishing communication channels with customers.

Policy Statement

The policy statement should clearly define the organization’s commitment to efficient accounts receivable management. It should emphasize the importance of timely payments and the consequences of non-payment. The policy statement should also highlight the organization’s dedication to maintaining positive relationships with its customers while ensuring the collection of outstanding amounts.


The objectives of the accounts receivable collection policy should be clearly stated. These may include reducing the average collection period, minimizing bad debt write-offs, improving cash flow, and enhancing customer satisfaction. The objectives should be measurable and aligned with the organization’s overall financial goals.


The policy should clearly define the responsibilities of different roles within the organization in the collection process. This may include the finance department, sales team, and customer service representatives. Each role should understand their responsibilities and be aware of the consequences of non-compliance.


The procedures section should outline the step-by-step process for handling late payments and collecting outstanding amounts. This may include issuing reminders, escalating collection efforts, and determining when legal action is necessary. The procedures should be clear, concise, and easy to follow.


Effective communication is crucial in the collection process. The policy should specify the communication channels to be used when contacting customers regarding outstanding amounts. It should also outline the tone and language to be used to maintain positive relationships while firmly requesting payment.


Proper documentation is essential in accounts receivable collection. The policy should outline the types of records that should be maintained, such as payment history, correspondence, and collection notes. It should also specify the retention period for these documents.

Monitoring and Review

Regular monitoring and review of the accounts receivable collection policy is necessary to ensure its effectiveness. The policy should include a schedule for reviewing the policy, assessing its impact, and making necessary updates. Key performance indicators should be established to measure the policy’s success.


An effective accounts receivable collection policy is crucial for maintaining a healthy cash flow and minimizing bad debt. It provides clear guidelines for handling late payments, setting credit terms, and communicating with customers. Regular monitoring and review of the policy ensure its ongoing effectiveness.


1. Accounting Tools. (2023). Accounts Receivable Collection Policy. Retrieved from [link removed]

2. Small Business Administration. (2023). Managing Your Accounts Receivable. Retrieved from [link removed]